Would OHRDP consider adding other supplies that are not on the order form?
We are always interested in knowing other supplies you want and document every request. Contact us at info@ohrdp.ca. In the meantime, talk to your core NSP or medical distributor about how you can acquire the resources you currently are looking for.
Where can I find more information about a supply?
Check out our resources page, our supply catalogue – or if you still need more info, contact us at info@ohrdp.ca.
Can OHRDP deliver supplies directly to community agencies?
OHRDP delivers to Core Programs only.
This is my first time completing the order form. Where can I get help?
If you are new to using the OHRDP Order Form or have questions about using it, give us a call at 1.866.316.2217. A staff person will be happy to walk you through it so you become comfortable ordering harm reduction supplies. You can also refer to the Instructional Video: Completing the Order Form. See Video
Can I include special delivery instructions?
Each program site is very different in how they require their delivery to take place. If there are special instructions for delivery it is important that you communicate them to us in the Special Delivery Instructions area on the Order Form so we can make sure the drivers are aware. We will always do our […]
How do I calculate ordering amounts?
Refer to the Order Form for the denomination of units per package. Then use the Supply Catalogue to determine if there are smaller boxes or packages that go in a larger box. The Supply Catalogue is helpful for this! Do not hesitate to contact us if you have any questions about ordering amounts, or if […]
Do I always need to include my first and last name on the order form? It seems repetitive.
It is extremely helpful to OHRDP if the person completing and submitting the order form always includes both their first and last name, as well as the full name of their organization. It saves time on our end, and it’s appreciated.
How long does it take for supplies to ship?
We work hard to process orders as quickly as we can. See the Receiving Map to give you an idea about location and amount of time it will take for supplies to get to you. Factors outside our control can happen, like shortage of drivers, weather, trucks that break down, or regional areas with limited […]
I’m not sure about quantities when ordering. Where can I find info about this?
Use the OHRDP Supply Catalogue to check volumes, packaging, and supply information. Or just give us a shout! See Supply Catalogue
What is the Order Date and why do I need to fill this out on the order form?
The order date is the day you submit your order; we use this date to gauge the timing of orders.